Privacy Policy

1. Information We Collect

We collect information in a few specific ways. Here's exactly what we gather and how.

Information You Provide Directly

When you fill out our contact form, you may provide:

• Name (required)
• Email address (required)
• Phone number (optional)
• Company name (optional)
• Service interest (selected from a dropdown)
• Message (free-text field)

When you email us directly at any of our company email addresses, we receive whatever information you include in your message — typically your name, email address, and the content of your correspondence.

Information Collected Through Scheduling

We use Microsoft Bookings to let you schedule consultations. When you book a meeting, you're redirected to Microsoft's platform. Microsoft collects your scheduling information (name, email, selected time) under their own privacy policy. We receive the appointment details so we can show up prepared.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)
• General geographic location (city/region level)

2. How We Use Your Information

We use the information we collect for the following purposes — and only these purposes:

• Responding to your inquiries. When you fill out our contact form or send us an email, we use your information to get back to you.
• Providing our services. If you become a client, we use your contact and business information to deliver consulting services.
• Scheduling consultations. Your booking information helps us prepare for and manage scheduled meetings.
• Improving our website. Analytics data tells us which pages are useful, where people get stuck, and how we can make the site better.
• Communicating with you. We may follow up on your inquiry, send project updates (if you're a client), or respond to questions.
• Protecting our business. We may use information to detect and prevent fraud, abuse, or security issues.

What we will never do:

• Sell your personal information to anyone. Period.
• Rent, lease, or trade your data to third-party marketers.
• Spam you with unsolicited marketing emails.

3. How We Protect Your Information

We take reasonable steps to protect the information you share with us:

• SSL/TLS encryption. Our website uses HTTPS, which means data transmitted between your browser and our site is encrypted.
• Secure hosting. Our website is hosted on a reputable platform with industry-standard security measures.
• Access controls. Only authorized members of our team have access to submitted contact information.
• Secure email. We use Microsoft 365 for our business email, which includes enterprise-grade security.

A note on reality: No method of electronic transmission or storage is 100% secure. We do our best to protect your information using commercially reasonable measures, but we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember things about your visit.

Cookies We Use

We do not use:

• Advertising or retargeting cookies
• Social media tracking pixels
• Cross-site tracking cookies

Managing Cookies

You can control cookies through your browser settings. Most browsers let you see what cookies are stored, block third-party cookies, or clear all cookies when you close the browser.

5. Third-Party Services

We use a small number of third-party services to operate our website and business:

• Microsoft Bookings — Online scheduling for consultations
• Form handling service — Processing contact form submissions
• Website analytics — Understanding traffic and usage patterns
• Website hosting — Serving our website to your browser

We do not share your personal information with any third party for their own marketing or advertising purposes.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service providers. We share data with the third-party services listed above, only as necessary for them to perform their functions.
• Legal requirements. We may disclose information if required by law, regulation, legal process, or governmental request.
• Business protection. We may disclose information to protect the rights, property, or safety of Fireside Cloud Solutions, our clients, or the public.
• Business transfers. If Fireside is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

7. Data Retention

We keep your information only as long as we need it:

• Contact form submissions: Retained for as long as needed to respond to your inquiry. For prospects who don't become clients, typically deleted within 12 months.
• Client information: Retained for the duration of the engagement and for a reasonable period afterward (typically 3–7 years).
• Analytics data: Retained in aggregate form according to our analytics provider's standard retention periods.
• Email correspondence: Retained as part of standard business records.

You can request deletion of your personal data at any time.

8. Your Privacy Rights

We believe you should have control over your personal information. Regardless of where you live, we honor the following requests:

For All Visitors

• Access. You can ask us what personal information we have about you.
• Correction. You can ask us to fix inaccurate information.
• Deletion. You can ask us to delete your personal information.
• Opt-out. You can opt out of analytics tracking by adjusting your cookie settings.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to know what information we've collected, the right to delete, and the right to opt-out of sale (we don't sell data).

Virginia Residents (VCDPA)

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act, including access, correction, deletion, and data portability.

How to Submit a Request

To exercise any of your privacy rights, contact us at:

• Email: privacy@firesidecloudsolutions.com
• Subject line: "Privacy Request — [Your Name]"

We will respond to verified requests within 45 days.

9. Children's Privacy

Our website and services are designed for businesses and professionals. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@firesidecloudsolutions.com, and we will promptly delete that information.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this page.
• For significant changes, we will post a notice on our website.
• We encourage you to review this page periodically.

Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, you can reach us at:

Fireside Cloud Solutions, LLC

• Privacy inquiries: privacy@firesidecloudsolutions.com
• General inquiries: sales@firesidecloudsolutions.com
• Matt Hubacher: mhubacher@firesidecloudsolutions.com
• David Hubacher: dhubacher@firesidecloudsolutions.com

We're a small team, and we take every privacy inquiry seriously. Expect a response within a few business days.